Our Team
At Telelink, we trust in our team, just as we believe in providing personal and professional services to our clients. We are proud to say we are owner operated. Two of our three shareholders, Cindy Roma and Sydney Ryan are involved in the day to day operations of the business. In fact, Sydney’s father, Tom Ryan, founded Telelink in 1966 with only two operators and an old fashioned cord board.
Leading edge customer care call centre
Today, Telelink is a leading call centre, offering outstanding call centre solutions that allow our clients to focus on their core competency, reduce operating costs and improve customer satisfaction. One of the first to implement new technologies and adopt standardized quality management practices, Telelink is a main driving force in today’s call centre market..
Our management team has expertise in every segment of the operation, from human resources, training, and customer service to computer/telephony integration.
Telelink’s ongoing comprehensive training program ensures that we consistently deliver excellent customer service. We subscribe to mystery calling and quality assurance programs to ‘test ourselves’ on a regular basis. As a result, Telelink has been the recipient of many local and national awards over the past number of years.
Tom Ryan, founder of Telelink, believed, “A happy workforce is a productive workforce.” That’s one of the reasons why our frontline employees offer outstanding customer service and superior communications.
Telelink is committed to fostering growth through the professional development of our employees. We also promote from within, giving agents long-term career choices and the opportunity to further their career with Telelink. Company events and outings, Birthday’s off with pay, family benefits and other staff incentives also promote a positive work environment in which employees feel appreciated and valued.
A happy workforce results in lower turnover, an essential element in superior customer service.
